التفاصيل
We’re hiring: NOC Manager | Mosul, Iraq NBTEL - National Bird Telecom is looking for an experienced NOC Manager to lead our 24/7 Network Operations Center and help ensure the reliability, availability, and performance of our growing network. If you’re ready to lead a critical operation and contribute to the next stage of NBTEL’s network growth, we’d like to hear from you. Send your CV to: [email protected] نص مكتوب في الصور: - National Bird telecom Job Announcement Company: NBTEL - National Bird Telecom Position: NOC Manager Location: Mosul, Iraq Position Type: Full Time Job Summary: NBTEL is seeking an experienced and hands-on NOC Manager to lead its 24/7 Network Operations Center, ensuring continuous monitoring, network availability, effective incident management, and reliable service operations across NBTEL's network. The role combines technical NOC leadership, incident management, team management, performance monitoring, and continuous operational improvement. Responsibilities: Lead and manage the 24/7 NOC operation, including shifts, resources, workload, performance, and daily activities. Ensure continuous real-time monitoring of network services, infrastructure, links, devices, alarms, and critical systems, with timely detection and prioritization of service-impacting incidents. Follow network incidents from detection and initial assessment through escalation, coordination, service restoration, and closure, including leading the response to major outages. Coordinate with IP Core, IP Access, FTTH, Fiber, Wireless, Power, IT, and external vendors to ensure timely incident resolution and service restoration. Monitor network and service performance, identify degradation, congestion, abnormal behavior, and recurring faults, and ensure appropriate RCA and corrective actions. Establish and continuously improve NOC procedures, escalation processes, shift handovers, monitoring standards, emergency response, and operational documentation. - Responsibilities: Define and monitor NOC KPIs and SLAs, including network availability, MTTA, MTTR, incident resolution, and recurring incidents, and provide regular operational reports to management. Manage and develop the NOC team through performance evaluations, technical assessments, training, coaching, and development plans, ensuring the required technical competency across all shifts. Drive continuous improvement through automation, monitoring enhancements, process optimization, and operational readiness for network expansion and new services. Define and monitor NOC KPIs and SLAs, including network availability, MTTA, MTTR, incident resolution, and recurring incidents, and provide regular operational reports to management. Manage and develop the NOC team through performance evaluations, technical assessments, training, coaching, and development plans, ensuring the required technical competency across all shifts. Drive continuous improvement through automation, monitoring enhancements, process optimization, and operational readiness for network expansion and new services. Qualifications: Bachelor's degree in Telecommunications, Computer Engineering, IT, or a related field. 7+ years of experience in ISP/Telecom network operations, including 3+ years of hands-on NOC experience in a supervisory or management role. Proven experience in a 24/7 NOC environment, including major incident handling, troubleshooting, escalation, and service restoration. Strong experience in NOC team leadership, shift management, performance evaluation, training, and staff development. Strong analytical, troubleshooting, communication, coordination, and decision-making skills. Experience with network monitoring/NMS and major ISP/network vendors is preferred. Good English communication skills. How to Apply
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